Refund policy

• Wine is a perishable commodity that can be adversely affected by hot temperatures in the summer and cold winter weather. Somnium Wine Company typically does not ship wines where we believe the weather is not suitable to ensure the integrity of the wine. If you request shipping during any such period, we are not responsible for, and will not replace, wine damaged by extreme weather conditions during shipment, except to the extent caused by our error.
• All orders placed by 9 AM Pacific will be processed the next day. If you choose upgraded shipping after 9 am Pacific, we cannot guarantee it will be processed the next day.
• Once an order is shipped and turned over to the carrier, except to the extent caused by an error by Somnium Wines, you have title to and are responsible for the wine. Tracking numbers are automatically emailed once the package is scanned into the carrier’s system so that you can monitor your shipment. From this point forward, you shall be responsible for all costs and expenses related to the wine and shipment thereof, including, without limitation, any costs related to or resulting from delayed shipments, requests to hold packages, or requests to change delivery address. If you need to change the shipping address after a package has shipped, we will work with the carrier to make this change for you, but please note that you will be charged a $20 redirect fee.
• Except to the extent caused by an error by Somnium Wine Company, if wine cannot be delivered to you and is returned to the warehouse, an automatic $50 return/restocking fee will be charged to the credit card on file, plus re-shipping charges. If you choose not to reship the package, you will be refunded for the total cost of your order, less the shipping charges and return/restocking fee.
• Once an order has been shipped, the order cannot be returned, canceled, or refunded for any reason unless there was an error on the part of Somnium Wine Company. We do not provide refunds for orders that were processed and shipped in error (including errors due to improper quantities or shipping address) or orders that have been delayed for any reason (including shipping delays due to weather or customer-requested changes), other than where Somnium Wine Company caused such error.We reserve the right to hold all shipments due to weather. If you want us to ship your order despite the potential for weather-related damage, you must do so in writing.
• We will replace or refund you for any bottle of wine that is damaged or flawed. Before doing so, we may request evidence of damage to the wine or require that you return the unfinished wine to us.
• Instead of replacement, at your request, we will refund your credit card account for the cost of the wine, less shipping and handling, once we receive the wine and verify your concerns.
  
• We will replace any “corked” bottle with the current vintage. If more than one bottle is corked, the entire package must be returned to the winery.